Reservations Manager

Job description / Role

We are looking for a Reservations Manager , who will be responsible for the following:

- Direct, guide and train the Reservations team members on their core duties.
- Achieving Reservation KPI for ALL membership enrollment.
- Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
- Focus on and assist in driving LQA, including reporting, training and development of all team members.
- Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
- Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
- Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
- Process and input reservations following hotel standard operating procedures.
- Take direct reservations when necessary, including all Executive Office bookings.
- Ensuring minimal open outstanding accounts for reservations.
- Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
- Maintain a positive selling approach to maximize yield in both occupancy and business forecasting.

- A guest-focused personality is essential.
- A prior management or leadership position is preferred.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
- Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favorable.
- Strong interpersonal and problem solving abilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.