Learning & Development Manager

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo!

Job Description

Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property.

- Collaborate with department heads to identify training needs and design customized learning solutions.
- Creation of training materials, presentations, and e-learning modules.
- Coordinate and schedule training sessions, workshops, and seminars.
- Monitor training effectiveness and provide recommendations for improvement.
- Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
- Support employees with continuous development plans and career progression.
- Maintain and update training records, ensuring compliance with industry standards.
- Keep abreast of industry trends, best practices, and new training techniques.

- Proven experience in Learning & Development, preferably within the hospitality industry.
- Strong understanding of adult learning principles and instructional design methods.
- Excellent presentation, communication, and interpersonal skills.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficiency in MS Office
- Strong organizational and problem-solving abilities.
- Proficient with hospitality industry standards and regulations

Additional Information

- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.