Learning & Development Coordinator

Job description / Role

Rixos Golf Villas And Suites Sharm El Sheikh located in beautiful scenery creates a destination full of natural beauty on the South Sinai Peninsula. Surrounded by magnificent gardens and a Golf field, the contrast of the blue waters and the lush green gardens creates a splendid resort. Rixos Golf Villas And Suites offer an All Inclusive & All Exclusive experience. Staying at Rixos Golf Villas & Suites offers more than the perfect accommodation, a portion of delicious food and superior service, a restaurant with a luxurious buffet, and a unique privilege at Rixos Hotels Sharm El Sheikh await your ultimate holiday experience. The hotel is located in the heart of the city, conveniently near the International Convention Center, 5 kilometres from the airport, and 5 kilometres into the main attraction tourist hub Naama Bay. Rixos Golf Villas & Suites accommodates Families and Couples only. Due to security reasons, the face has to be uncovered.

Job Description

- Assist in preparing the Annual Training Plan based on Hotel's mission, vision, strategies, and business objectives.
- Conduct off the job training sessions based on performance deficiency or development needs noticed.
- Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
- Conduct induction for new hires.
- Design, develop, and produce training materials and hand-outs for training programs.
- Follow up with employees to assure the implementation of learned skills and techniques.
- Observe employees' performance improvement.
- Maintain attendance records for all employees.
- Schedule training dates & programs with external training providers.
- Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.
- Assist in developing the training plan.
- Select employee participants in collaboration with manager's nominations.
- Select and specify any materials, books or other collateral required in the instruction process.
- Evaluate and make recommendations on training material and methodology.
- Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).
- Assist other employees to ensure proper coverage.
- Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person's name when possible.
- Speak using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Ensure that hourly employees are trained.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Develop and maintain positive and productive working relationships with other employees and departments.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
- To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
- To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
- To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
- Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.

- Education: Bachelor Degree in related field
- Experience: 1 year of related work experience
- Foreign Language: Outstanding level of English
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: Excellent computer skills
- Special Qualifications: Multi-Tasking, time management, detail oriented, planning and organizing, communication skills, data gathering and analysis, presentation skills, facilitation skills, coaching skills, team player

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.