Learning & Development Assistant Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.
Join us and become a Heartist ®.

Job Description

- Develops and maintains hotel's training library and co-ordinate acquisitions.
- Analyses training needs in the hotel and prioritise such needs for the Training Manager to review.
- Develops annual hotel training plans and prepare monthly reports to Training Manager.
- Consults with the Training Manager for the co-ordination of training courses.
- Ensures that all employees receive appropriate orientation, a copy of their job description and guide and information on HR services.
- Visits on job training sessions of new and existing employees.
- Coordinates and assesses the on the job training certification of departmental trainers.
- To ensure the maintenance of training aids, order training materials and stationery as required for the training office and training courses.
- Ensures all necessary documents are being filed or archived.
- Co-ordinates training with nominated suppliers for courses such as food hygiene and HACCP. Arranging delegates, training room, equipment, invoicing etc.
- Conducts basic and supervisory to managerial level training such as customer service, interviewing skills etc. and any other relevant Rixos Hotels and outside courses required.
- Oversees on a monthly basis the hotel's training budget.
- Assists in the selection and training of management and departmental trainees, interns and work experience placements.
- Conducts interviews for interns, coordinate their placement and meet with all interns on a monthly basis.
- Ensures employee, supervisory and management records of training in the Human Resources & Training database are maintained.
- Reviews training policies, procedures and practices, recommend improvements to management.
- Participates in developing and implementing programs to ensure employee security and safety.
- Monitors present and future trends, practices and systems in the training field and make recommendations relating thereto.
- Establishes and maintains effective employee relations.
- Co-ordinates and communicates trainings and activities with other department heads and departmental trainers.
- Conducts CAB Committee Meetings.
- Ensures all delegates receive a pre-course brief and post course evaluation.
- Ensures certification is issued for delegates who attend and completes corporate training.
- Ensures the training notice board is kept up to date with current calendar and relevant training information
- Walk the talk!! - Uphold all standards of grooming, behaviour etc.... be a role model.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
- To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
- To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
- Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.

- Experience: At least 2 years of related work experience following associate degree or at least 3 years of work experience following undergraduate degree.
- Foreign Language: Sufficient level of English to be able to write reports according to international standards.
- Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
- Computer Literacy: MS Office applications.
- Skills: Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.

Additional Information

- Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
- Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
- Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.