Learning and Development Manager

Job description / Role

Job Description

- Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
- Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
- Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
- Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
- Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
- Coordinate and deliver training programs from internal and external providers.
- Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
- Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
- Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
- Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
- Measure and assess feedback on learning experiences and their impact on sustainable change.
- Ensure all employees are proficient in using INES.
- Create and present quarterly reports using INES.
- Forge relationships with industry associations and external training providers.
- Ensure compliance with local statutory learning and development requirements (NITA).
- Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
- Support and develop departmental trainers as needed.
- Design and implement effective processes and tools for learning evaluation and reporting.
- Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
- Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
- Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
- Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
- Ensure effective engagement with educational institutions for internship programs.
- Partner with departments to identify and address internship needs.
- Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
- Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
- Prepare presentation decks for town halls and employee notice boards.

- Degree or Diploma in Human Resources Management required.
- Proven experience in training and facilitation, deveopment of training material, and experience in digital learning
- Relevant experience in the hospitality industry.
- Demonstrated ability to use digital communication tools and learning methodologies effectively.
- Proactive, accountable, and self-motivated with a strong drive for employee engagement.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.