Junior Network Security Engineer

Job description / Role

About the role

Key tasks and responsibilities:
- Troubleshooting and resolving high complexity customer faults.
- Provide next level technical support for Level 1 Specialists.
- When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

Skills and Qualifications:
- Very good understanding of networking (TCP/IP, routing OSPF, switching)
- Very good understanding of application & network security concepts & technologies
- Networking Experience - VPN technologies such as IPSec and VPN clients
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- Authentication systems such as LDAP, MS AD etc
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS
- Experience with operating systems such as Linux, Unix and Free BSD
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
- Working knowledge routing, load balancing and resiliency.
- Working knowledge in large scale enterprise end-point security.
- Excellent understanding of IT & networking concepts and technologies.
- Excellent interpersonal and customer facing skills.
- Strong problem solving, analytical thinking and troubleshooting skills.
- Excellent phone manner and business communication skills.
- Good understanding of ITIL incident & change management processes.

CCNA security or Security+ certified
English fluency is mandatory & French fluency is an asset.

Educational background:
- B.Sc. degree in Computer Science, communications or electronics engineering
- ITIL V3
- CISSP is a plus

Professional Experience:
- At least 2 years of professional experience
- At least 1 year of Network/ Network security technical experience
- Very good understanding of network security technologies:
- Firewalls : CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable
- Load Balancers : F5 BIGIP mainly
- Intrusion Detection & Prevention: MacAfee IPS mainly
- Remote Access Solutions : Pulse Secure MSSL, IPsec, VPN, AAA, PKI,
- Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud.
- Operating Systems: Unix/Solaris & Linux.

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.