IT Business Analyst - Senior

Job description / Role

The business Analyst will be the interface between the business teams from one side and the QoS Tools development team on the other side.

In an Agile context, the BA is required to undertake the following responsibility:
- Transforming business needs into functional / IT expressions.
- Responsible for defining User Stories and prioritizing the Team Backlog
- Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives.
- Working with the business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support t as well as supporting the users during the early support life-cycle phase.
- Understanding and implementing security and data protection.

Functional Skills:
- 5+ Years' experience working in a multinational telecoms / IT environment.
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies.
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services.
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills.
- Customer experience awareness.
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management.
- Teamwork, simplicity, agility, flexibility, adaptability, result driven and autonomous.

Technical Skills:
- ITIL knowledge (certificate is a plus)
- Previous working experience in Agile and DevOps
- Scrum Knowledge
- Proficiency in the below is a plus:
- Experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, etc..
- Database (SQL server/MySQL/MongoDB/Cassandra)

department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.