IT Business Analyst - Senior

Job description / Role

Job purpose

The CTIO department is in charge of decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.

In this context, the O range Reporting and Analytics (ORA) system is the new digital reporting solution for Orange Business Services customers. This application will be developed in Agile SCRUM mode brings advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers' service managers adding more value and meeting the customers' expectations regarding what to be reported, the look & feel, accuracy of the report, report availability and reliability.

Key Tasks and Responsibilities

The business Analyst will be the interface between the business teams from one side and the ORA development team on the other side. He/She will be working closely with the Product owner and the product IT delivery manager.

In an Agile context, the business analyst is required to undertake the following responsibilities:
- Transforming business needs into functional / IT expressions.
- Understand data sources purposes and how to integrate them within the project.
- Studying the impact of any TTM projects, business projects or any IT transversal projects on ORA proposing solutions in-line with the project needs and objectives.
- Working with the marketing and business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Interlocking with our business experts to coach the implementation and the deployment phases of the solution as well as planning the sprint meetings, demos and User acceptance testing.
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support t as well as supporting the ORA users during the early support life-cycle phase.

To achieve all of the above the business analyst will interlock and collectively work closely with the following stakeholders:
- Marketing and business teams
- TTM project managers
- Delivery teams
- Production teams
- Application managers

About you
- Degree in business , computer science ( or other relevant area) and/or equivalent relevant experience
- 5+ Years' experience working in an multinational telecoms / IT environment
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management
- Team work, simplicity, agility, flexibility, adaptability, result driven and autonomous
- Excellent written and verbal communication skills, fluent in English. French is a plus

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.