Front Office Manager

Job description / Role

Job Description

A Front Office Manager plays key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients.

The Front Office Manager responsible for:

- Led the Front Office Team,
- Perform all task related to Front Office work
- Train the Front Office staff,
- Manage and supervise the team to achieve guest experience and brand KPIs
- Develop and maintain the workflow of the Front Office,
- Responsible for the quality of customer service,
- Ensuring a high-level guest satisfaction and guest experience,
- Build strong relationships and liaise with all other departments,
- Administrative duties (reports, accounts, data, accuracy and legality of invoices),
- Supervising and coordinating the front desk staff,
- Ensuring efficient and friendly guest service,
- Managing reservations and room assignments,
- Handling guest inquiries and complaints,
- Overseeing the maintenance of guest records and accounts,
- Developing and implementing front office policies and procedures,
- Conducting and implementing front office policies and procedures,
- collaborating with other departments to ensure overall customer satisfaction,
- Preparing reguler reports and budgets,
- Ensuring compliance with company standards and regulations

- Bachelor's degree in business administration or related field,
- Similar experience an international chain hotel,
- Proven experience in a managerial role,
- Excellent communication and interpersonal skills,
- Proficiency in OPERA and Microsoft Office,
- Strong leadership and organizational abilities,
- Ability to handle multiple tasks and prioritize effectively
- Fluency in English
- High degree computer skills
- Professional attitude display towards guests and colleagues,

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.