Financial Services Operations Sr. Team leader

Job description / Role

Role Purpose
Ensure the smooth and efficient functioning of operations to support the development and delivery of products. This role works closely with cross-functional teams, including product managers, technical teams, and other external and internal stakeholders, to optimize processes and drive operational excellence and ensure delivery of assigned project deliverables.

Key Responsibilities
- Collaborate with product managers to define and track key operational metrics and KPIs to measure the performance and effectiveness of our processes.
- Acts as a focal point of contact within Vodafone units as AML, Fraud, Compliance, Internal Audit, etc.
- Acts as a contact with External parties as Partner Bank, Service Providers and Vendors
- Actively engage with Financial Services SLT
- Lead virtual teams to enhance, simplify, and automate related processes in order to develop more robust and cost saving environment.
- Identify areas for process improvement and efficiency gains, and drive initiatives to streamline operations and enhance productivity.
- Work closely with cross-functional teams to ensure seamless coordination and communication across departments.
- Manage relationships with external partners and vendors to support operational needs and requirements.
- Monitor and manage operational risks and compliance requirements to ensure adherence to Vodafone Egypt's and industry/regulatory standards and regulations.
- Participate in strategic planning and decision-making processes to support the overall growth and success of the organization.
- Project Management accountability: Initiate, plan, execute and monitor projects in a timely manner. Deliver projects within the desired quality and budget.

Role Qualifications
Core competencies, knowledge, and experience:
- Excellent Communication and stakeholder management.
- Cross-functional communication & influencing skills.
- Attention to details and ability to deliver through others to achieve business objectives.
- Excellent MS office skills
- Initiative & innovative mindset and ability to lead and implement the change.
- Presentation skills is very important.

Must have technical / professional qualifications:
- BSc degree in business or relevant field
- Minimum 4 years' experience in Project Management
- Excellent Technical knowledge of fintech technology and trends

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.