Control Tower Executive

Job description / Role

Job Description
- Oversees the receipt of shipments from clients on daily basis.
- Ensures timely loading of shipments onto company vehicles.
- Guarantee that orders reach customers on the agreed SLA.
- Manage the shipping queue daily to ensure we are on track with our SLAs.
- Reply to customer inquiries via email, phone, or WhatsApp.
- Ensure that undelivered shipments requested by customers for return are processed quickly.
- Address inquiries from delivery couriers and promptly communicate with clients if needed.

Skills
- Bachelor Degree (English Section)
- Understanding of Distribution Operations business cycle

Education
- Business

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.