Change Management Support Engineer - VOIS

Job description / Role

Role purpose:

Manage changes opened by E2E Service Change Management customers

Key accountabilities and decision ownership:
- Be accountable for checking the level of quality of CRQs (documentation)
- Support Change owners during the preparation of changes
- Support the change owner to verify all impact of changes to the operated services within Vodafone
- Ensure that all change requests are properly evaluated and authorised by the relevant parties
- Recommend and execute improvement actions
- Be accountable for process compliance within the scope of change management
- Assign the CRQs to the proper pillar inside E2E Service Change Management organization

Core competencies, knowledge and experience:
- Change Management
- Service Management
- DC network Services
- Application Operations & Services

Must have technical / professional qualifications:
- 1-3 Years of Service Management relevant Experience
- Change Management (ITIL)
- Communication skills
- Change Management Processes knowledge

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.