Assistant Learning & Development Manager

Job description / Role

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

Summary

Reporting to the L&D Manager, the Assistant Learning & Development Manager will assist the L&D Manager to oversee the L&D opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.

Responsibilities

Key Responsibilities:

The Assistant Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

- Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
- Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
- Ensure that global brand and culture initiatives are embedded within the hotel.
- Deliver a high-quality learning solution to business units across the Hotel.
- Support hotel with integrating and administering INES (PeopleHub) as a core learning resource.
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
- Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
- Assisting the L&D Manager to manage the programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
- Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
- Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
- Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
- Conduct on-job training and task breakdown training.

Qualifications

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's service culture to be responsive, respectful and deliver a great experience.

Leading Myself

- Positive Orientation.
- Operational Decision Making.
- Self-Development & Management.

Leading Others

- Developing an Empowered Team.
- Leading an Engaged and Diverse Team.
- Communication.

Leading the Business

- Advocating Guest Passion.
- Business Planning and Analysis.
- Business Improvement and Change.

- Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.
- Proven experience in L&D roles within the hospitality industry.
- Proven progressive work-related experience in managing and direct the development and delivery of learning or organization development programs in a multi-unit organization.
- Highly developed oral and written communication skills.
- Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
- Broad understanding of people strategy, including the drivers of organization effectiveness.
- Strong organizational skills, ability to project manage and execute.
- Ability to develop and design new and unique content.
- Multicultural awareness and ability to work with people from diverse cultures.
- Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
- Excellent communication, interpersonal, and team leadership skills.
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Flexibility to adapt to a dynamic and fast-paced environment.
- Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
- Native Arabic speaker and fluency in verbal and written English is essential.
- Prior experience in pre-opening is a plus.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.