Management Trainee - Front Office

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

The Management Trainees will train in all or one particular areas of the Front Office & focus on process improvements. Participate in projects and assignments in enhancing the services and service skills at the Front Desk.

Summary of Responsibilities:

Reporting to the Director of Rooms. responsibilities and essential job functions include but are not limited to the following:

- Master the technical skills of the Front Desk Operations
- Learn the tasks and responsibilities of the Guest Relations Officer, Operator, Concierge & Reception
- Maintain high standards of teamwork with the Front Office Team
- Ensure that department standards are met through guest feedback and monitoring
- Participate, conduct daily briefings and roll calls and training
- Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
- Co-ordinate with Reception and Duty Manager on day to day operations
- Coordinate and participate in meeting and greeting of VIP guests upon arrival
- Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
- Work in the Club Millesium or Villa as Butler taking care of our VIP guets.
- Process Improvement Team project and assignments relating to Front Office
- Ensure that safety, health, security and loss control policies and procedures are complied with.

Qualifications

- Knowledge of Opera would be of advantage
- Read, write and speak English fluently
- Analytical skills
- Good interpersonal and communication skills
- Leadership/People management skills

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.