Director of Rooms

Job description / Role

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

The Director of Rooms (DOR) assists Hotel Manager in the management of the Rooms Division Team, including Front Office and Butler Team. The DOR is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, has a creative mind and a sense of responsibility to uphold the Raffles Brand. The DOR ensures the delivery of the Raffles Al Areen Palace Bahrain guest service experience throughout the entire guest journey meanwhile ensuring maximisation of room revenue and productivity as well as developing managers and colleagues.

KEY ROLES & RESPONSIBILITIES

- The DOR will be the reporting manager for the Front Office Department
- Manages the Raffles Al Areen Palace Bahrain guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
- Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Al Areen Palace Bahrain services, products and colleagues through hands-on and smart operational leadership and by ensuring solid and steady communication flow on department/section head level for a lively exchange of ideas and concerns.
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Champions the Guest Satisfaction measuring tools and platform including responding to guest surveys, delegating task, communication with corporate office and regular internal meetings
- Ensures accurate monthly forecasting and accrual submission; composes and submits a feasible and executable annual budget with focus on profitability, cost per occupied room and productivity.
- Cooperates with the Finance team and ensures compliance of credit policies and procedures.
- Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Ensures intelligent use of funds available by optimizing spending yet ensuring availability of funds for needed improvements and new initiatives.
- Identifies and implements new opportunities for inter-hotel sales and in-house facilities
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by the hotel
- Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values.
- Works with all fellow divisional leaders to ensure synergies of service and product offerings are constantly improved.
- Works closely with the Director of Sales and the Director of Revenue Management to ensure optimal balance of hotel supply and demand.
- Communicates closely with the Director of Engineering to initiate and drive new product improvements and projects.
- Acts according to hotel emergency and crisis management procedure
- Performs any duties and special projects as requested by management

- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.