Reception Manager

Job description / Role

Treasure Pots is an Emirati owned and up and coming pottery studio based in Dubai. Due to open in December 2024, Treasure Pots offers exciting activities for both adults and children over the age of 3. Services include hand building with clay, polymer clay and pottery on the wheel.

- Must possess a minimum of 3 years of experience in retail management and receptionist/customer service.
- Proficiency in IT skills such as emailing, Microsoft Word, and Excel is required.
- Proficiency in social media platforms like Instagram and Facebook is necessary ( employee will be responsible for maintaining the Instagram account on a daily basis)
- A pleasant and outgoing personality is essential.
- Must have fire safety training, customer service/soft skills and First aid however if not, then that can be provided by the company.
- Strong customer service skills including answering calls, welcoming clients, scheduling appointments, resolving complaints, overseeing inventory, managing expenses, organizing schedules, coordinating employee shifts, maintaining a tidy space for clients, and ensuring warehouse upkeep through supply ordering and maintenance coordination are all mandatory qualities for this position
- Must be skilled in using the FRESHA booking system
- Experience in retail management includes overseeing day-to-day operations of a retail store, ensuring efficient customer service, managing inventory and stock levels, implementing sales strategies to meet targets, training and supervising staff, analyzing sales data, and maintaining a clean and organized store environment. Additionally, experience in handling customer inquiries, addressing complaints, and resolving issues in a timely and professional manner is crucial. A successful candidate should have a proven track record of driving sales, enhancing customer satisfaction, and maintaining high standards of store presentation and employee performance.
- Experience in managing government/regulator documents such as licenses, permissions etc
- Must manage the day to day functions such as booking cleaning sessions, managing utility bills, and petty cash expenses.
- Accommodation and transportation are NOT included.
- Health insurance and company visa will be provided
- Looking to hire sometime in December 2024

- Candidate must be fluent in English
- Must possess a minimum of 3 years of experience in retail management and receptionist/customer service.
- Proficiency in IT skills such as emailing, Microsoft Word, and Excel is required.
- Proficiency in social media platforms like Instagram and Facebook is necessary ( employee will be responsible for maintaining the Instagram account on a daily basis)
- A pleasant and outgoing personality is essential.
- Must have fire safety training, customer service/soft skills and First aid however if not, then that can be provided by the company.
- Strong customer service skills including answering calls, welcoming clients, scheduling appointments, resolving complaints, overseeing inventory, managing expenses, organizing schedules, coordinating employee shifts, maintaining a tidy space for clients, and ensuring warehouse upkeep through supply ordering and maintenance coordination are all mandatory qualities for this position
- Must be skilled in using the FRESHA booking system
- Experience in retail management includes overseeing day-to-day operations of a retail store, ensuring efficient customer service, managing inventory and stock levels, implementing sales strategies to meet targets, training and supervising staff, analyzing sales data, and maintaining a clean and organized store environment. Additionally, experience in handling customer inquiries, addressing complaints, and resolving issues in a timely and professional manner is crucial. A successful candidate should have a proven track record of driving sales, enhancing customer satisfaction, and maintaining high standards of store presentation and employee performance.
- Experience in managing government/regulator documents such as licenses, permissions etc
- Must manage the day to day functions such as booking cleaning sessions, managing utility bills, and petty cash expenses.

Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Health insurance

About the Company

Treasure Pots is an up and coming UAE based pottery studio in ABA Warehouse, Al Quoz 2, Dubai. Adults and children from the ages of 3 and above can enjoy different activities such as pottery on the wheel, hand building and polymer clay work.