Product Manager - Loyalty Business

Job description / Role

Product Manager - Loyalty Business
Location: Dubai

Role Purpose:
To develop and own the entire Loyalty Business Strategy - Payments

Key Accountabilities of the role

RESPONSIBILITIES:
- Prioritize Customer-Centricity: Emphasize understanding and listening to customer demands attentively, ensuring their needs and preferences are at the forefront of business decisions.
- Anticipate Customer Trends: Proactively predict and analyze customer behaviors and desires, leveraging data insights and market research to stay ahead of evolving preferences and expectations.
- Long-Term Customer Value: Maintain a strategic focus on fulfilling customer needs over short-term revenue gains, fostering loyalty and sustainable relationships that drive continuous growth and success.
- Develop a structured approach for engaging partners and managing relationships efficiently.
- Conduct thorough research to identify potential partners and engage key stakeholders effectively.
- Collaborate with senior management and marketing team to align partnership goals with organizational objectives.
- Lead negotiations and finalize agreements in compliance with contractual guidelines, policies, and financial parameters.
- Demonstrate strong interpersonal skills as a representative of the brand, fostering positive relationships internally and externally.
- Monitor, evaluate, and report campaign outcomes with partners, including collaborative content promotions.

Requirements

SKILLS
- Proficient interpersonal and intrapersonal abilities.
- Effective leadership, negotiation, and presentation capabilities.
- Robust cross-functional collaboration skills.
- Fundamental proficiency in financial modeling, budgeting, and forecasting.
- Keen problem-solving and decision-making aptitude.
- Goal-driven mindset, motivated by success.
- Exhibits exceptional personal organization and punctuality, consistently meeting deadlines and achieving objectives.
- Committed to self-reflection and personal development, taking ownership of growth opportunities.

EXPERIENCE
- A minimum of 7 years industry experience
- University degree
- Understanding of Loyalty Product dynamics including demographic factors, competitor products and services and customer experience
- Knowledge of the UAE market and main competitors
- Ability to identify opportunities, negotiate and analyze

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions