Learning Design & Delivery Manager

Job description / Role

Synopsis

Design and lead Etihad's skills-based learning approach and program to support the skills-based learning and development needs of employees, ensuring that they have access to high-quality, relevant, and engaging learning journeys.

Responsible for the direction, management, development, and facilitation of comprehensive training strategies to support corporate goals, as well as the resources in terms of people, budgets, targets, technology tools and products, with regards to learning interventions delivered across the organisation.

Accountabilities

- Partner with key business stakeholders in directing the process around identification and assessment of future and current training needs through the implementation of Training Needs Analyses, identify, and create a comprehensive online repository centred on skills-based learning aligned to organizational priorities.
- Monitor, evaluate, and redesign skills-based learning effectiveness, in line with the training policy, standards and quality framework.
- Develop Business Intelligence reports & dashboards related to specific training area including resource utilization & KPI trackers.
- Responsible for directing & managing benchmarking initiatives and regulatory compliance (as applicable) with industry standards and audit guidelines.
- Responsible for the development and deployment of learning journeys for identified skills.
- Provide guidance and facilitate the execution of Etihad's microlearning strategy, including monitoring and allocating licenses of 3rd party online learning providers, engaging with learners, and driving engagement among multiple levels of internal stakeholders.
- Act as Subject Matter Expert for implantation of skills-based learning programs in SAP talent intelligence module.

Education & Experience

- Bachelor's degree in learning and development/training/human resources/education technology; professional certification such as CIPD, CPTD, PMP, etc. are preferred.
- Experience using engaging tools and technologies in a learning environment including content creation and instructional design.
- A minimum of 5 years in a training/learning function with demonstrable experience in learning design and development technology.
- Experience within an aviation learning function is desirable.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.