General Manager - F&B

Job description / Role

Salary: up to AED 35,000 based on experience

Our Client, a Group of companies, is a progressive organization and one of the leaders in the energy sector in the MENA region, headquartered in the United Arab Emirates with a presence in over 22 countries across the globe.

Established in the 70s, they are greatly responsible for the growth of the UAE in terms of trade and development and global interest in the market.

They continuously diversify into other industry sectors, which are their strength, and now have a requirement for their enterprise company in the Food and Beverage sector.

As a result of this expansion we are seeking a General Manager to head up their Coffee shop outlets

Key responsibilities of the role are as follows:

Financial
- Comprehend financial and operating budgets
- Set budget on departmental expenses and monitor on monthly basis
- Follow up on achieving operational and financial targets
- Control costs and optimize available resources and set corrective action plan if needed
- Analyze monthly financial statements
- Approve payroll, payables, receivables, and other various expenses
- Calculate and approve yearly bonuses

Managerial
- Set up short and long term plans and strategies
- Execute plans and strategies with team and departments
- Research, study, analyze and present new ideas and business development opportunities for shareholders
- Schedule, attend and follow up on quarterly board meetings
- Ensure the positive impact of the company's activities on the community and the environment
- Ensure the company of having a reputation for high standards of business conduct
- Schedule, attend and follow up on meetings with the Operations Manager and the team and implement decisions taken on a regular basis
- Assess personnel training needs on a regular basis
- Recruit, train, and manage performance of personnel
- Implement training and follow up
- Participate in employee appraisals evaluation, pay-rate adjustments, and disciplinary actions
- Participate in final recruitment and interviews
- Inspire and motivate personnel to perform at the peak of their ability
- Ensure personnel consistency, professionalism, and responsibility at all times
- Ensure that the property, its inventories and other physical assets are always in the best of conditions
- Enforce the implementation of and adherence to all policies and procedures
- Ensure accurate, complete, and timely communication among various employee groups
- Ensure brand values are maintained at all times

Marketing
- Set up and control short and long term brand development plans and strategies
- Analyze brand position in different market with market surveys and analysis
- Ensure effective marketing plans and strategies are implemented and conducted efficiently
- Follow up on marketing and sales activities to ensure sales stability and growth
- Present to shareholders a vigorous marketing strategy plan at the end of each fiscal year

Operational
- Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
- Set up procedures for a safe operation work flow with the coordination of the Operations Manager
- Analyze weekly reports of different departments (sales, service, food cost, administration)
- Negotiate contracts and deals with suppliers when needed
- Foster good relations and sustainable business relationship with clients, potential clients and suppliers
- Ensure the highest levels of client satisfaction by managing clients requests and anticipating their needs
- Handle and follow up on customer’s complaints when needed

General
- Provide a climate that is consistent with the mission and the vision statements
- Adhere to all Standard Operating Policies and Procedures (SOPP)

- Bachelor’s degree in hospitality management or equivalent, master’s degree is a plus
- A minimum of 10 years management experience in the F&B industry, particularly in a leading coffee shop brand
- Solid background in the hospitality and or retail industry
- Ability to cope with stress and under pressure
- Pleasant personality and positive attitude
- Possess excellent leadership skills
- Ability to travel on a regular basis to represent the company’s brand
- Excellent analytical and decision-making skills
- Innovative and creative
- Knowledge of the local business and market conditions
- Knowledge of HACCP standards
- People oriented and ability to manage several teams
- Self-starter and solution oriented
- Up-to-date with the local and global industry trends
- Very good command of English and Arabic (both oral and written)

About the Company

KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"

Who we are:

Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

What we do:

Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

Why Us:

The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.