Customer Service Specialist - Manufacturing/Industrial Industry

Job description / Role

Role title: Customer Service Specialist
Role function: Customer Service & Administration
Role type: Full time, Permanent, under direct payroll of client
Location: Dubai, UAE

Responsibilities
• Sales Order Collection
• Inspection of incoming orders, letters of credit and contracts
• Sales order creation in ERP
• Information to production site
• Order Confirmation / Acknowledgement of receipt sending to customer
• Customer invoicing/Issue of Credit and debit notes
• Input Freight Order in SAP / confirmation freight Service in SAP / Freight invoice matching
• Freight Price Negotiation and communication to Sales Team
• Contact freight company to confirm Freight Order booking
• Freight Lead Time Definition / Lead Time Set Up in SAP and communication to Sales Manager
• Mailing to customers
• Custom clearance docs
• Certificate of analysis generation and communication to customer
• Preparation of Long term supplier declaration
• Customer creation in SAP
• Credit Management in Coordination with Finance Department
• Consignment stock handling
• Customer Claims management
• Logistic crises communication from and to customer
• Account reconciliation
• Full support for all monthly and annual financial tasks

Requirements

Education, background, level of experience
• Education: professional education as industrial clerk in comparable company / role
• Experience: preferably 2 years in a similar position (customer service, inside sales)
• Technical skills: SAP, Google Office Suite, customs handling, transport (road and container) Personal skills: independent way of working, analytical skills, team-player, excellent communication skills, interpersonal skills, problem-solving, can work under pressure
• Language: English, (French and Arabic an added advantage but not compulsory

About the Company

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.