Customer Service Executive

Job description / Role

We are looking for a dynamic and customer-focused Customer Service Executive to join our team in the UAE-Dubai. The ideal candidate will be passionate about providing exceptional customer service and will have strong communication and problem-solving skills. The Customer Service Executive will play a key role in ensuring customer satisfaction and maintaining positive relationships with our clients in the beverages industry.

Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Handling customer orders and ensuring accurate and on-time delivery
- Providing product information and assistance to customers
- Processing customer returns and exchanges
- Maintaining accurate records of customer interactions and transactions
- Collaborating with sales and marketing teams to address customer needs and improve overall customer experience
- Identifying and escalating priority issues to the appropriate department
- Assisting in the development and implementation of customer service policies and procedures

Salary:
AED 2,500 to 3,500 per month inclusive of fixed allowances.

- Proven experience in a customer service role, preferably in the beverages industry or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to work well under pressure and handle challenging situations with professionalism
- Proficiency in using customer service software and CRM systems
- Strong organizational and time management skills
- Fluency in English; additional language skills are a plus
- Ability to work effectively in a team environment
- Flexibility to work in shifts and weekends as needed

About the Company

Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.

We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of "Customer Delight" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.