CRM Functional Consultant - MS Dynamics

Job description / Role

Required for the Trading/Automotive division of a renowned, AED 1 Billion Business Group in UAE

CRM Functional Consultant: The CRM Functional Consultant role is dynamic and challenging by nature, serving a wide variety of users with different services ranging from business process analysis, to data mapping, marketing and communications, user training and support.

The job holder with provide problem resolution and ongoing support to the company with respect to Microsoft Dynamics CRM system. Responsible for gathering and organizing business requirements, analyzing data, performing systems analysis, configuration & design activities, supporting application development, testing and delivery efforts.

- Bachelor’s degree in IT or Business related discipline.
- Minimum 7 years of hands-on experience with Microsoft Dynamics CRM 2013/2015/2016 functional area.
- Some knowledge of configuring Microsoft Dynamics CRM 2015 or 2016 gained in a functional/technical role.
- At least one full cycle of MS Dynamics CRM implementation experience; demonstrated ability to deliver and complete projects.
- Ability to be both analytical and strategic with a good understanding of business processes, practices and procedures.
- Full understanding of documentation standards, and able to create all standard project documentation.
- Defines business requirements for technical solutions or alternatives. Can identify and help design customizations, workaround, or enhancements required to meet customer needs.
- Understand CRM licensing levels and how they should be factored into a solution design.
- Support the creation and execution of test cases and scripts.
- Proficient in MS Office, Project and Visio.
- Certification: Microsoft Dynamics CRM 2015 Customisation and Configuration or later version.
- Good Knowledge on CRM Life Cycle
- Must be an excellent team player.

About the Company

Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.

We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of "Customer Delight" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.