Collections - Disputes Officer

Synopsis

The purpose of this role is to manage receivable activities and ensure timely recovery of outstanding debts and accurate measurement of commercial credit extended to business customers. You will also ensure adherence to the accounting standards.

Accountabilities

- Extensive follow up with customer on all due debts
- Application of receipts on daily basis in ERP
- Perform day to day activity of query management
- Review aged debt on daily basis and draw up action plan to meet the desired collection target
- Provide relevant feedback to Line Manager on stress debts as identified under review process and ensure closure of all queries/disputes within fixed timelines
- Coordinate with billing team on creation of credit & debit memos against agreed waivers & write offs and pass necessary entries
- Provide update to the Line manager on regular basis
- Coordinate with other departments to resolve unidentified cash & cheque deposits
- Follow up communication with customers on daily basis
- Should follow strict & timely follow up mechanism to achieve departmental KPI's set by company

Requirements:

Education & Experience

- Bachelor's Degree and/ or any other equivalent diploma
- Knowledge of main ERP systems (Oracle, SAP) is preferred
- Minimum 1-2 year of experience in Finance preferably performing Accounts Receivables duties.
- Proficient in MS Office (Word, Excel, Power Point)
- Written & spoken communications skills in English with additional international language would be an advantage.
- Should be flexible & adaptive to challenging situations (month end closing deadlines during weekends or National holidays)
- Should be a team player with positive attitude towards other colleagues in the team

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.