Team Leader

Job description / Role

Key Responsibilities:

Leadership & Team Management:

- Lead, motivate, and manage the team to ensure high levels of performance and productivity.
- Conduct regular team meetings to communicate goals, updates, and feedback.
- Provide coaching and mentoring to team members, supporting their professional growth and development.
- Address and resolve any team conflicts or issues promptly and effectively.

Operational Management:

- Plan, organize, and delegate tasks to team members, ensuring efficient workflow and meeting deadlines.
- Monitor daily operations, identifying and addressing any issues or inefficiencies.
- Maintain a strong understanding of company policies, procedures, and standards, ensuring compliance.
- Implement and oversee processes to improve team performance and operational efficiency.

Performance Monitoring & Reporting:

- Set performance targets and monitor progress against these targets.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Prepare and present reports on team performance, highlighting achievements and areas for improvement.
- Analyze data and metrics to identify trends and areas for improvement.

Customer Service & Communication:

- Ensure the team delivers exceptional customer service and resolves customer inquiries or complaints efficiently.
- Act as a point of contact for escalated issues and provide solutions.
- Foster strong communication within the team and with other departments to support overall business objectives.

Training & Development:

- Identify training needs and opportunities for the team.
- Organize and deliver training sessions to enhance skills and knowledge.
- Encourage continuous learning and professional development among team members.

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.