Multi Store Manager

Job description / Role

Quest Search and Selection is seeking a dynamic and experienced Boutique Manager for one their retail clients based in Riyadh, KSA.

The ideal candidate will oversee and drive all aspects of the boutique's operations, ensuring a premium customer experience and meeting business objectives.

Role: Boutique Manager-Multi Store
Location: Riyadh, KSA

Responsibilities of the Boutique Manager are :
• Actively contributing to developing and implementing strategies alongside the Location and Area Manager to increase store traffic, improve profitability, and enhance brand visibility.
• Guide the team in providing exceptional customer service, creating memorable experiences, and establishing lasting customer relationships.
• Oversee adherence to after-sales policies and procedures, addressing customer complaints promptly and professionally.
• Formulate and execute short- and long-term strategies to drive sales, focusing on cost control and balanced product performance.
• Drive the team towards achieving sales goals while maintaining operational excellence and profitability.
• Ensure a superior customer experience through continuous team training and development.
• Uphold compliance with Standard Operating Procedures (SOPs) and loss prevention protocols.
• Perform regular stock audits, manage inventory levels, and generate sales reports to optimize stock potential.
• Lead the recruitment, development, and training of team members in coordination with HR and management.
• Cultivate a positive and professional team environment, providing regular coaching and feedback to enhance performance.
• Represent the brand at both in-store and external events, adhering to the highest grooming standards.
• Implement and support marketing and visual merchandising strategies.

• At least 5 years of experience in retail store operations, with a minimum of 3 years in a boutique manager or higher role within a luxury environment (specializing in luxury watches, jewellery, or fashion).
• Demonstrated expertise in team management and building relationships with internal and external stakeholders.
• Strong skills in store operations management, analytical thinking, and financial oversight.
• Proficiency in English, both verbal and written.

If you are passionate about retail management and possess the skills to drive sales and manage a high-performing team, we encourage you to apply for this exciting opportunity.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.