Guest Service Representative

Job description / Role

Job Description

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Handling guest complaints and resolving issues in a timely and professional manner.
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Upselling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
- Check guests in and out of the hotel in a courteous and pleasant manner.
- Use the appropriate phrases and greetings when interaction with guests.
- Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
- Perform any other duties as assigned from time to time by the Management.

Communicate pertinent shift information to the next shift and direct supervisor.

- Energy, enthusiasm and creativity to bring a personal touch to our guests' stay.
- Customer focus & strong communication skills
- Previous experience with a Opera experience preferred.
- Previous experience in a hotel or customer service environment
- English language


Additional Information

- Coordinating with porters, concierge, kitchen staff and housekeeping.
- Undertaking front desk service duties.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Acting as a central source of information for guests during their stay.

Responds to guest inquiries by understanding inquiry.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.