Job closed
Ref: LP085-721
Job description / Role
- To adhere Management Instruction
- Event Management
- 1st level Incident Management
- Remote Site Access Control
- 1st Level Assurance Support activities
- Provide surveillance and first level support .Escalation and Notification of alarms outages to relevant parties
- Monitor alarms and performance information to identify faults/alarms or degradation
- Provide initial analysis to localize issues and restore if possible
- Perform Fault Management by co-coordinating support resources, managing technical escalation to ensure fault is rectified within KPI
- Running of routines & health checks to determine network status
- Respond to escalated Customer Network faults
- Create and update network trouble tickets
- Manage Change Management activity on the networks in real time to ensure all activities comply according to process
- Manage interconnect issues with other carriers
- To strictly follow Front Office 1st Level Operations Process by Management
Requirements:
- Ericsson VAS/IN/PS Node- experience at least 1 year
- Ericsson 1st Level Operations/Front Office experience at least 1 year
- Ericsson OSS RC knowledge at least 1 year
- Knowledge on Cisco, Juniper knowledge at least 1 year
- Knowledge on Trouble Ticket System
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.