Customer Service (Freight Forwarding)

Job description / Role

Company
Our cline is one of the leading logistics and Supply Chain Company. They are currently looking for a Customer Service Executive to work in KSA.

Duties

To provide on a day to day basis a consistently high quality commercial distribution channel.
Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.

Taking ownership of complaint and queries and proactively following through to resolution.
Maintaining records through Efreight Suite of all transactions and interactions made with customers.

Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.

To provide general and support services on a local level when required, in line with the functional requirements.

Perform various customer service activities, including upselling and handling new & existing accounts.

Handle client problems, answer general inquiries and complaints.

Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.

Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.

To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.

Identifying and escalating consistent or recurring problems with the systems functionality.

Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required

Additional duties as assigned.

- Experience & Qualification

- Experience in Freight Forwarding Customer Service is a must

- Experience with logistics company is a must

- Candidate located in KSA will be preferred

- +6 years experience in same role

- Arabic language is an advantage

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering