Catering Sales Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion! ?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , ?
Join us and become a Heartist ®.

Job Description

Main Duties:

Administration

- To achieve personal revenue targets as established by Hotel.
- Develop and maintain accurate knowledge of current and potential sales accounts in Mumbai to include business economics and travel needs; identify potential new clients; know competitors' sales strategies, relative sales position and initiatives; and provide input that match customers' growth patterns and travel needs.
- Utilize planning tools such as the potential analysis and Strategic Sales Path or other group wide sales systems and documents to plan individual client brand share growth for Novotel.
- Introduce and promote to client base all relevant Accor marketing and sales programs.
- Provides input on co-op marketing opportunities with appropriate industry partners
- Submit monthly and regular reports on a timely basis utilizing the standard format.
- Identify and recommend opportunities to gain a competitive advantage over competitors in the designated market area

Customer Service

- Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.

Operational

- Assists in the preparation of the Annual Business Plan.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

Other Duties

- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Sales & Marketing as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

Occupational Health & Safety

- To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

Qualifications

- Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
- Minimum 1-2 years experience in similar capacity , exposure to Banquet operation is a plus.
- Minimum three years experience in a luxury Hotel environment.
- Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
- Must be results oriented, enthusiastic and a strong team player
- Must be able to prioritize, organize and be self-efficient.
- Must be flexible in terms of working hours especially during peak periods.
- Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills.
- Proficient in English language (Verbal and written), second language is an asset.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.