Waiter/Waitress - Fairmont

Job description / Role

Job Summary: The Waiter/Waitress will provide excellent service to guests in our dining establishments, ensuring a memorable dining experience. This role requires a strong understanding of menu offerings, excellent communication skills, and the ability to handle various guest requests and situations with professionalism and efficiency.

Key Responsibilities:

Guest Service:

- Greet and seat guests in a friendly and welcoming manner, providing menu recommendations and answering any questions about food and beverages.
- Take accurate food and beverage orders and relay them to the kitchen and bar staff efficiently.
- Serve food and beverages to guests, ensuring timely delivery and attention to presentation and quality.

Operational Duties:

- Set up and maintain dining areas, including tables, chairs, and service stations, ensuring cleanliness and organization.
- Handle guest requests and complaints promptly and professionally, aiming to resolve issues to the guest's satisfaction.
- Process payments, including handling cash and credit card transactions, and provide accurate change or receipts.

Team Collaboration:

- Work closely with kitchen and bar staff to ensure seamless service and communication.
- Assist in training new staff members as needed, providing support and guidance to ensure they understand service standards and procedures.
- Collaborate with colleagues to maintain a positive and efficient work environment.

Hygiene and Safety:

- Adhere to health and safety regulations, including proper food handling, sanitation, and personal hygiene practices.
- Ensure that all equipment and utensils are clean and in good working condition.

Upselling and Recommendations:

- Suggest and upsell menu items, including specials and promotions, to enhance the dining experience and increase sales.
- Stay informed about the menu, including ingredients, preparation methods, and potential allergens, to provide accurate information to guests.

Education and Experience:

- Previous experience as a waiter/waitress or in a similar customer service role is preferred.
- Knowledge of food and beverage service, including wine and cocktail offerings, is an advantage.

Skills and Competencies:

- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Professional demeanor with a focus on providing exceptional guest service.

Personal Attributes:

- Friendly, approachable, and attentive with a positive attitude and strong work ethic.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A willingness to learn and adapt to new procedures and standards.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.