Job closed
Ref: GP388-1168
Job description / Role
Technology Services Engineer - Hamad International Airport - Doha
In this role as Technology Services Engineer, you are required to be part of 24x7 IT Field Support to provide 2nd level technical assistance and support for incoming enquiries and issues related to IT. You will be responsible for responding to queries either in person or over the phone and respond to email messages for customers seeking assistance related to IT systems across HIA. Staff would be required to analyze the issue, use all available diagnostic tools to provide second level technical support to resolve problems and follow-up with customers and other technical teams to ensure that the issue has been resolved within agreed Service Level Objectives. In addition, staff is required to maintain inventory of IT assets and carry out minor deployment projects in line with business needs.
Key accountabilities include:
- Ensure all calls are responded efficiently in timely manner.
- Ensure process and procedures are followed as per ITIL standards for HIA - IT services. and support across all platforms.
- Ensure all IT assets are recorded in the system and secured.
- Monitor alerts for critical airport systems to ensure 99% uptime.
Requirements:
To be successful in this role you should hold a Degree in Computer / Engineering / Diploma or equivalent. You should have certifications like CCNA, MCSE and ITIL V3 Certification (Foundation course). Applicants are required to have an in depth knowledge of remote control tools like Ultra VNC.
You must have hands on experience in troubleshooting desktop and special airport systems.
You should also have good technical knowledge of HP Service Manager.
You must have at least 3 years of experience in a technical support role within the aviation industry along with good communication and organization skills.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.