Reservation Agent

Job description / Role

Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travelers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

Job Description

Reservation Agent

You are the beginning of an exceptional guest experience. As a Hotel Reservation Agent, you are setting the tone for the guest experience by creating a welcoming and positive environment that sets the stage for an enjoyable stay.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Meet the needs of customers and inform them of the services offered
- Propose a response adapted to the needs of the customer
- Know the geographical and competitive environment of the establishment
- Present the Group's or brand's loyalty program
- Apply the procedures and policies defined by the brand and the hotel and of course Versatility, you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
- Guest registration and room assignment, accommodating special requests whenever possible to assist
- Knows cash handling procedure
- Have thorough knowledge of Front Office system, i.e. Opera
- Have working knowledge about reservation
- Have knowledge of handling telephone, internal and external
- Have full knowledge of master keys, ving cards system
- Handles check in and check out efficiently

Requirements

Qualifications

Your experience and skills include:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Knowledge of the hotel industry
- Ability to work effectively in a team and sense of initiative
- Availability and responsiveness
- Commercial spirit
- Sense of welcome and contact
- Team spirit

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.