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Job description / Role
Are you ready to seize a leadership opportunity that blends customer relationships with strategic innovation to bring impeccable return of investment to customer service delivery ? If yes, We're on the hunt for a dynamic leader who can blend their business acumen, managed services domain experience, healthcare knowledge expertise and client-centric mindset to redefine excellence in support. If you're passionate about nurturing relationships, driving impactful solutions, and shaping the future of healthcare, your next career move starts here. This is an incredible opportunity to excel in an exciting, fast-paced arena.
Responsibilities
In this job, you will be responsible for operational focus for your work group, provide tactical direction to staff and execute the objectives stated, manage workloads, prioritize, schedule, responsible for delivery of agreed standards/levels. Interaction will be with the team, across teams, client and internal stakeholders. Maintain client relationships but also serve as the critical point of escalation for client C-Suite and across all lines of business at Oracle Health to ensure swift resolution of high-level challenges that demand senior manager and executive attention. Your role would demand nurturing partnerships, create referencibility and grow the business.
• Cultivate CXO relationships
• Drive client planning and roadmap
• Be the accountable owner for delivering services to Regional Clients
• Lead risk and escalation management
• Advance client end user experience and achieve high reliability
• Manage individual contributors who are accountable for client support and delivery
• Data-mine to develop and lead service improvement plans
• Follow key success measurements such as client satisfaction, SLAs, escalation management, client retention etc.
• Travel up to 25%
Requirements
Required Experience
• Bachelor’s degree or equivalent relevant experience
• 8 - 10 years of experience in healthcare IT support or implementation
• +2 years of experience of team management or client operations experience
• Client Relationship experience will be an added advantage with hands-on experience in Cerner Millennium.
• Experience in interaction on client/customer issues.
• Manages subordinates to meet business targets.
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
We're looking for a Manager of Support Services based in Doha, Qatar to drive success as part of our Support team. Join us and create the future.
About the Company
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.