Customer Care Complaints Management

Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course.

In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery.

So, if you desire to take your customer service skills to the next level and increase your employability, join today!

Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as:

• Customer Care Executive
• Customer Service Manager
• Call Center Executive

This course is accredited by CPDQS and CIQ of the United Kingdom

• Module 01: Complaints and Customer Value
• Module 02: Building Rapport and Trust
• Module 03: Effective Communication
• Module 04: Handling Various Customer Types
• Module 05: Customer-Centric Complaint Resolution
• Module 06: Proactive Complaint Prevention and Service Recovery
• Module 07: Advanced Technology and Tools in Customer Care

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.