Customer Service Representative – Contact Centre (CSR)

Job description / Role

We are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for CX department. The CX department at Al Hahasr Automobiles is dedicated to, creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.

Responsibilities:
• Handle all inbound calls and follow-ups for leads, as well as respond to customer inquiries and complaints related to both sales and after-sales service via phone, email, and social media.
• Provide accurate information about products, pricing, promotions, service appointments, vehicle maintenance, and warranty information.
• Qualify sales leads and route them to appropriate sales representatives, schedule test drives, appointments with sales staff, and service appointments.
• Address basic objections, concerns related to sales, offer guidance on vehicle maintenance, troubleshooting, and technical support.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to customer satisfaction surveys and feedback analysis.

Requirements

• Minimum of 2 years of experience in customer service or call center roles, preferably in the automotive industry.
• Experience handling both sales and service inquiries and complaints.
• Familiarity with sales processes, after-sales service procedures, and customer relationship management (CRM) systems.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.

About the Company

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.