CRM Manager

Job description / Role

We are seeking a highly motivated and experienced CRM Manager at Al Hashar Automobiles. The function is dedicated to leveraging customer data and technology to drive sales growth and profitability.

• Implement and manage a comprehensive CRM system to capture, analyze, and utilize customer data effectively.
• Optimizing lead generation, enhancing lead conversion, improving customer retention, enabling data-driven decision-making, and streamlining sales processes.
• Develop and execute targeted lead generation campaigns to attract qualified leads.
• Qualify and nurture leads to convert them into sales opportunities.
• Manage the sales pipeline and track progress towards sales goals.
• Provide data-driven insights to support sales and marketing efforts.
• Ensure seamless integration between the CRM system, contact center platform, and other relevant dealership systems to create a unified customer experience.
• Implement robust data security measures to protect customer privacy and comply with relevant data privacy regulations.

Requirements

• Diploma or Senior School Certification with 10+ years of experience in customer relationship management or related roles, preferably in the automotive industry.
• Minimum of 10 years of experience in customer relationship management (CRM), preferably in the automotive industry.
• Proven track record of successfully implementing and managing CRM systems and strategies.
• Experience in lead generation, lead nurturing, and sales pipeline management.
• Previous experience in a managerial or leadership role.

About the Company

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.