Job description / Role
about the role
Purpose of the job
Deliver & administer functional & non-functional training courses.
Work with our new hires, providing them with Corporate, business, technical information & training and support needed within their first days, weeks of hiring, On-boarding specialists play a significant role in helping our new hires to get oriented and integrated
Duties and responsibilities
- Conduct training sessions as part of the Induction Program for all new hires on Orange products, services, systems and related skills.
- Deliver the field experience as part of the induction program.
- Plan, schedule for the onboarding cycle and meet deadlines.
- Qualify new hires requirements in a courteous and effective manner.
- Assume ownership of employees problems and seek to identify, respond, and resolve any issues before they interrupt business, ensuring a satisfactory solution for both the business and the employee.
- Measure & report to ensure ongoing satisfaction with our On-boarding.
- Conduct training sessions as part of the functional training plan.
- Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
- Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
- Design and conduct training sessions for soft skills.
- Ensure standard quality checks of training delivery and administration as per the departments policies.
- Assist in the administration of training programs.
- Ensure consistent information and skill delivery in all training activities provided to employees.
- Keep training material updated with new product and services or any other related changes.
- Issue activities and progress reports to document work progress.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Work on RFPs & review suppliers proposals.
- Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
- Develop channels to stay connected with employees and assess potential needs.
Requirements
Job specification
Education
- Bachelor degree in Human Resources or Business Administration.
- Post-Graduate studies in HR is a plus
Experience
- 2 to 5 years of experience, 3 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Certified Train the Trainer
Skills and abilities
- Fluent English both spoken and written.
- Excellent computer working skills.
- Good internet searching and presentation skills.
- Flexible and able to learn and apply new knowledge.
- Result oriented with an ability to meet tight deadlines.
- Very strong communication skills and able to work within a team.
- Planning and organizing skills.
- Customer and quality oriented.
- Creative thinking and analytical skills.
- Background in a telecom role is a huge plus
- Project management experience
- Proficiency with standard corporate productivity tools (CRM, Microsoft Office Suite, Email).
- Energetic, upbeat, tenacious team player with exceptional interpersonal communication skills - verbal and written
- Calm and composed under pressure
- Detail-oriented and data-driven
- Passionate about meeting & helping new hires
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.