Quality Assurance Manager

Job description / Role

Thales is a global technology leader for the aerospace, space, defense, security and transportation markets. Thales Security business unit is currently anticipating execution of the Special Airport Systems and Information and Communication Technology Package as part of the Bahrain Airport Modernization Program.

Position is open for The Quality Assurance Manager who is responsible for ensuring compliance to the company policies, processes, instructions included within the quality management system while ensuring the delivery of high quality products which meets internal quality criteria as well as customer contractual requirements. As a member of the project core team, working in synchronization with the Project manager, but in total independence reporting to the Middle East Quality Direction, as well as functionally on the appropriate head of BL quality department;

ROLES & RESPONSIBILITIES:
• Ensure that the Solution delivered to the Customer comply with both Customer and Thales requirements and with the applicable standards and regulations, with the required level of Quality,
• Analyse Customer and Thales Quality requirements, define and implement the Quality Plan,
• Evaluating the requirements of a Contract and to identify the tailoring of the project process baseline, including mandatory gate checklists to be performed.
• Support and verify tailoring activities and their result in the relevant existing documentation,
• Supporting the Program Manager, System Engineering Manager and core bid/project team in tailoring and applying processes.
• Verify the process implementation
• Ensure that the Quality Plan covers the overall necessary arrangements to comply with standards, regulations and laws, in particular for Environment, Health and Safety matters,
• Writing and executing the project quality assurance plan.
• Establishing the quality objectives/criteria for each of the project gates.
• Lead the Quality Assurance activities including supplier quality Assurance to ensure the Solution is in line with Customer expectations, contractual requirements, quality standards and with the risks mitigation objectives,
• Supply the data resulting from audits, return and customer complaints, alert and veto right, to ensure the reporting, to prevent the risks,
• Approve or make sure of the formal approval of the conformity of products and to be in charge of the follow-up of the complaints of the customers,
• Contribute as required to project reviews,
• Evaluating the products (documentation, software and hardware) to be delivered by ensuring product conformity throughout the development, including the execution of agreed tests.
• Raising alerts and ensuring corrective actions are in place by working with the Project Manager or relevant stakeholders.
• Build and sustain relationship and network communication with the potential other QAM involved in this project in other Thales Units.
• On demand from the Customer or its delegates, listen to customer requests and concerns and report these concerns through the right paths within Thales
• Representing the Company in all quality assurance activities of interest to the Customer.
• On demand from the Customer or its delegates, listen to customer requests and concerns and report these concerns through the right paths within Thales
• Contributing to the ISO Audit plan as well as evidence collection/verification of artefacts used in CMMI appraisals as required.
• Manage QA/QC at projects and programme from startup through to testing and commissioning and handing-over to clients and during warranty phase
• Develop and implement Internal Audits to ensure compliance to deployed Processes and Procedures.
• Monitor KPI's as per the company requirements and advise on potential improvements.
• Maintain ISO9001 certification.
• Attend various reviews and in process reviews as a representative of the QA/QC and provide decisions as applicable in each review.

• Bachelor’s Degree in a relevant engineering field
• Team leadership
• Communication
• Work in a complex engineering/project environment and
• Work in a complex project based organisation
• Demonstrated ability in applying quality assurance principles in delivery of products and services
• Auditing experience and exposure to ISO 9001:2008
• Knowing and understanding of Chorus 2
• 5 years as a Quality Manager in Middle East area will be a real plus
• Experience in Airport project
• Qualifications in Quality Management and ISO9001 auditing (lead Auditor Certified).
• Able to work under limited supervision
• Having high attention to details and being accurate.
• Having good organizational skills.
• Having good communication abilities.
• Highly competent in written English
• 15 years experiences on similar projects
• 7 years experiences of running Quality teams on large multi-discipline and entities projects
• Airport experience

PREFERRED SKILLS:
• Able to work under pressure and committed to deliver
• Strong leadership to be able to collect all information on time
• Open mind and strategic sense;
• Ability to analyse and summarize;
• Rigorous Time management and prioritizing;
• High resistance to stress;
• Team work skills
• Rigorous
• Team Leader and Player
• Problem Solving
• Active listening

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.