Job closed
Ref: HP350-1947
Job description / Role
Seeking an experienced and passionate Customer Service Manager to solely manage and develop a small and niche sales team.
You will take ownership of the role and ensure results are delivered, whilst coaching and developing the team.
A leading Manufacturing organization that boasts a Global presence; with offices in 160 countries and more than 40 manufacturing locations.
With their expanding operations in the Middle East, you will join a small team who manage and coordinate the Middle Eastern market.
As Customer Service Manager, you will be responsible for;
- Develop and refine standardized regional procedures for quotations, entering and monitoring orders and interacting with customers on all matters including product selection alternatives, pricing, delivery schedules, inventories, credits, complaints, tech support, distributor /customer contracts etc.
- Organize the standardization of all processes and policies related to inbound and outbound traffic activities for domestic shipments including the preparation of all necessary documents and the coordination of customer deliveries.
- Supervise administrative activities associated with the customer care function including, procedures, the maintenance of customer correspondence, purchase orders, shipping and blueprint files, as well as all invoice transactions.
- Observe applicable procedures regarding controlling rules (audits).
- Coaching & measuring customer service employee performance.
- Maintain and develop the right skills/competencies for the employees.
- Serve as a liaison between customer and internal departments to co-ordinate resolution to customer complaints, concerns, questions, quality issues or enhancement requests.
- Create and regularly report Key Performance Indicators that measure and evaluate customer service performance.
Job Offer:
Offering an very competitive salary and benefits with the opportunity to grow and progress.
Requirements:
The successful candidate must have at least 5 years experience within a Management role and have solely focused on delivering high standards of Customer Service throughout.
- An excellent knowledge of business processes and sales channels is essential.
- UAE and JAFZA experience is extremely beneficial.
- Knowledge of the SAP system is necessary.
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.