Job closed
Ref: LP085-805
Job description / Role
- Handle all the Tickets w.r.t Desktop / Laptops / Printers /.
- Handle all the escalated tickets from the engineer / domain owners
- Create Knowledge base and update central data pool.
- Work on the tickets and resolve them with the right technical resources
- Train and mentor L1 engineers to resolve tickets to save SLA failures.
- Co-ordinate and implement change Requests
- Installation & troubleshooting of critical applications and create AIGs or Update for any inconsistency.
- Update Customer post implementations and obtain user confirmation.
- Update IT Access and Help Desk immediately after every call.
- Root Cause Analysis for repeat calls.
- Self-learning to enhance skills on multiple applications or domains.
Requirements:
- Transferable Iqama is Required
- Experience: Minimum 5 Years of Experience in IT Desktop Support / Service Desk roles
- Ability to Configures and deploys desktop environments in accordance with the agreed standard configuration to authorized users.
- Basic network support knowledge.
- Basic Knowledge on OS Imaging / Cloning.
- Basic Knowledge on the IT Security Software’s.
- Microsoft Windows XP, Vista, 7 desktop operating systems
- Microsoft Office 2003, 2007, 2010 software
- Office productivity plugins such as Adobe Reader, Adobe Flash Player, and Java
- Pre-configure and install desktops, notebooks, tablets, servers, wired & wireless network, printers, and other network devices
To Perform L2 Support on below:
- Desktop & Laptops
- Printers
- Operating Systems
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.