Call Centre Representative – Female (Al Jabr Financing)

Job description / Role

Call Centre Rep. – Saudi Female (Al Jabr Financing)

Objectives: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization’s service standards

Main responsibilities:
- Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
- Maintains customer records by updating account information
- Attracts potential customers by answering product and service questions
- Contributes to team effort by accomplishing related results as needed
- Use telephones to reach out to customers and verify account information.
- Cancel or upgrade accounts.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper
- Compile reports on overall customer satisfaction

Reporting to: Customer Service Supervisor

- Bachelors Degree

Specialist knowledge:
- MS Office
- Communication

Soft Skills and Personality traits:
- Active listener
- Speaking power
- Service orientation

Nationality Preference:
Saudi

Language Fluency:
English, Arabic

Current Location:
Saudi Arabia

About the Company

The history of Al Jabr Group dates back to 1952 when the sons of Sheikh Hamad Mohammed Al Jabr began their journey into the world of commerce with the establishment of a small company trading in foodstuffs. In 1956, a branch was opened in Al-Khobar, which was their first international activity. The Group currently has the following business activities: Al Jabr Automobiles Sales and Services; Al Jabr Laundry and Dry Cleaning; Al Jabr Beverages; Al Jabr Electronics; Al Jabr Air Conditioning; Al Jabr Batteries; Al Jabr Garments; Al Jabr Insurance; and the Gulf Carton Factory. The holding group is an active practitioner of Corporate Social Responsibility and has committed millions of Saudi riyals to supporting various charity projects that benefit local society.