Director of Operations

Job description / Role

Our client is a Facilities Management service provider looking to recruit a Director of Operations to second to a major Property Developer in Doha, Qatar.

The successful candidate will be responsible for implementation of Strategic Business Plans, establishing objectives, and managing performance while fostering a team approach to consistently improve the facility operations while maintaining a strong culture of Health & Safety in the work place for Client/Customers, employees, and contractors.

Duties:
- Provide superior leadership and management of the Facility Complex.
- Plans, organizes, develops and controls activities to accomplish integrated strategic objectives and to optimize the utilization of resources.
- Directs the development and participates in reviewing and approving the short and long range operating objectives;
- Leading, coaching and developing a team to ensure operational tasks are delivered on time, within scope and budget
- Monitors all work in progress to ensure that quality, code and operational standards are met
- Oversees the development and implementation of manpower planning and management development programs to meet key objectives
- Identifies key employees and candidates and plans for their long term development
- Reviews and evaluates performance on a continuing basis and establishes proper measures of performance; counsels directors/managers as to execution of programs, and when necessary provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions
- Conducts and maintains such relationships with key stakeholders within the industry and trade associations, representatives of government, customers and vendors as necessary in the overall management of the facility complex
- Manage and coach Facility Managers (FM’s) and be accountable for their performance and the performance of their frontline Infrastructure and Technicians teams
- Providing guidance to frontline FM’s on managing Tenant / Landlord interface for leased properties.
- Work closely with the FM’s to develop a superior knowledge of, and capability to understand, the needs of client and customers
- Work closely with FM’s and client to deliver superior tenant services and ensure positive relationships with client and tenant customer
- Work with FM’s to identify capital projects and programs to maintain building assets and ensure ongoing reliability through a robust program of Property Inspections and Building Condition Reporting
- Oversee the completion and updating of Building Condition Reports and associated annual reviews as well as participation in development of tenant Emergency and Security Operations Procedures
- Oversee and ensure reliability of client / customers assets at all times through a proactive Preventative and Corrective maintenance program.
- Oversee all operations of utilities plant
- Manage all aspects of Risk Management, and Environmental Compliance up to LEED Platinum.
- Oversee budgeting, forecasting, and reporting of operating expenses, including expense participation and annual reconciliation
- Manage all financial elements of the property including revenue generation, cost controls, and financial performance
- Maintain tight oversight on labour and expenses to ensure favorable financial results
- Establish targets and strategies to drive the Operations team to identify operational energy reduction initiatives and implement as early as possible to maximize savings

- Engineering and/or technical diploma in facility or industrial maintenance/management.
- 10 years experience in a similar environment where a building is considered Iconic or unique and is of similar high visibility
- 5 years Experience in managing LEED Certified Buildings/Properties.
- BOMA certification or equivalent is desirable

ATTRIBUTES
- Proven success in expanding and diversifying client base
- Demonstrated ability to develop and maintain strong relationships at all levels
- Demonstrated sound business judgment, analytical expertise and high degree of comprehension to develop clear, concise and practical solutions.
- Comprehensive knowledge of applicable policies and procedures with specialized knowledge of organization, supervision and administrative systems and maintenance/construction practices.
- Solid verbal and written communication skills.
- Ability to manage change effectively
- Strong analytic and problem solving skills
- Professional, tactful and diplomatic when dealing with internal and external Clients

About the Company

Macdonald & Company is the leading professional recruitment consultancy for the real estate and built environment sectors. Established in 1992 and headquartered in the UK, we apply local knowledge with true global connection through our offices in Europe, Asia-Pacific, the U.S., Africa and the Middle East.

Our specialist teams act for every class of organisation owning, occupying, financing, or advising on property, construction and engineering – developers, investors, institutions, funds, banks, consultancies and contractors.

Macdonald & Company is a subsidiary of Prime People Limited.

People make the difference. We connect you to that difference.