Security Manager

Job description / Role

Job Description

- To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
- To supervise all aspects of key distribution and control according to policies and procedures of the Resort and to report any discrepancy immediately to superiors.
- To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
- To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
- To ensure that all Resort vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
- To review scheduled functions, group, or VIP arrivals and special events and to discuss special instructions with relevant departments.
- To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
- To liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
- To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.

Requirements

- To attend to reports and to follow-up on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to. To conduct special investigation on high profile security matters and to prepare reports for managements review.
- To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
- To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
- To review all occurrence reports prepared by security officers ensuring that they have complete, relevant and accurate information and to follow up.
- To be fully involved in the fire safety protection program in collaboration with the Engineering department, and all other concerned departments, as per hotel policy.
- To ensure that all new ambassadors are briefed and / or trained in Fire Prevention / Fire Fighting Procedures relevant to their position.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.