Job description / Role
Purpose of the job
As a data analytics Sr. Manager you will be responsible for leading and managing a team of analysts and BI experts to drive actionable insights, reporting, and data-driven strategies to enhance customer experience and optimize business performance. This role requires a blend of technical expertise, strategic thinking, and leadership skills. You will set the strategy for data/business analysis across orange Egypt to serve Business owners, provide insights for CVM team and lead the CVM product.
Duties and responsibilities
Reporting and Visualization:
- Define and implement reporting frameworks and KPIs to track key business metrics and performance indicators.
- Develop interactive dashboards and reports to provide actionable insights to stakeholders at all levels of the organization.
- Collaborate with cross-functional teams to understand reporting requirements and deliver insights that drive informed decision-making.
- Define orange Egypt reporting and insights strategy: data marts, data visualization tools,
- Collaborate with RA, RB, fraud teams for analytics requirements
CVM Analytics and product ownership:
- Own the integration between the CVM system and the promotion engine to enable seamless execution of targeted promotions and offers.
- Own campaign analysis and monitoring with commercial teams across b2c, b2b and cash to ensure campaign profitability and efficiency
- Lead the development and enhancement of an in-house CVM system to support targeted marketing, customer segmentation, and campaign management.
- Collaborate with IT and development teams to define requirements, design architecture, and implement new features and functionalities.
- Ensure the scalability, reliability, and performance of the CVM system to support growing business needs and data volumes.
- Implement segmentation requirements for new campaigns, align with data science teams for ml targeting
Team Leadership and Development:
- Mentor and coach team members to foster a culture of continuous learning, innovation, and collaboration.
- Set clear goals and objectives, provide regular feedback, and evaluate performance to ensure the team achieves its objectives.
- Foster a positive and inclusive work environment that encourages creativity, accountability, and
- Professional growth
Requirements
Job specification
Education
- Bachelor's or Master's degree in Computer Science, Statistics, Data Science, Business Analytics, or a related field.
Experience
- Proven experience (5+ years) in data analytics, business intelligence, or related roles, with at least 3 years in a leadership role.
- Strong technical skills in data manipulation, analysis, and visualization tools such as SQL, Python, R, Tableau, or Power BI.
- Experience with customer analytics, segmentation, churn prediction, and customer lifetime value modeling.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts into actionable insights for non-technical audiences.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team of analysts and data scientists.
- Experience in the telecommunications industry or related fields is a plus.
Skills and abilities
- Very good English both written & spoken.
- Advanced SQL
- Good knowledge of BI and DWH, data lakehouse solutions
- Good knowledge of Big Data, Python, Spark,
- Past experience in telecom operators and service providers is preferred
- Good programming and debugging skills.
- Good problem solving skills.
- Leadership skills
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.