Night Auditor

Job description / Role

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

- To maintain all guest ledgers accounts on a current basis by posting charge on them as the charges are received from the various sales outlets in the hotel.
- To checkout departing guests, post guest ledger charges.
- To properly maintain to handle safe deposit boxes.
- To post manual charges to guest bills.
- To apply advance deposits to respective reservations as per our local policy and procedure.
- Ensures that charged vouchers to guest's folios are properly signed by respective guests.
- Refunds advance deposits according to our local policy and procedures.
- Issues guests' paid outs as per hotel's regulations
- Handles telephone bills.
- Apply the day-use rates to all late checkouts.
- Handles the credit card data capture terminals properly.
- Files properly all guest outlet checks and vouchers in the rack.
- Obtains and checks bank receipts in terms of expiry date, guest name and amount consumed.
- Evaluates all travel agents' vouchers upon receipt.
- Transfer charges from/to guests' folios whenever needed.
- Prints guest folio before condensing it.
- Balances the final shift audit.
- Maintains proper records of hotel safe deposit boxes.
- Controls and maintains the logbook of house master keys as well as other keys kept at the F.O. Cashier's desk.
- Check out individual guests and groups.
- Prints telephone statements when requested.
- Witnesses the cash drop box and obtain the relevant signatures.
- Prepares the daily cash drop envelopes as per computer reading and explains any discrepancies, if any.

Requirements

Qualifications

- Educated to bachelor's degree level or beyond, most likely within a business or hospitality management-related discipline, or experience equivalent.
- Prior experience in the same position.
- Prior experience in pre-opening.
- A native Arabic speaker and fluency in verbal and written English are essential.
- Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint and Outlook.
- Previous working experience in a truly global work environment is essential.

Additional Information

This is a pre-opening role.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.