Job closed
Ref: HP639-4362
Job description / Role
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description & Summary
As a D365FinOps Technical Support Engineer, you will be responsible for providing critical technical support, managing environments, and bug fixing. This is a challenging role that requires a solid understanding of D365FO development and technical support principles, debugging tools, and various diagnostics from LCS (Lifecycle Service).
About the team
The PwC Operate Application Management Services (AMS) is looking to recruit individuals with a proven track record in Microsoft Dynamics solutions. You will be joining an established team of Support Consultants who provide support and enhancement services to Dynamics clients in the UK and overseas.
Main Responsibilities:
- Provide technical support for Dynamics 365 FinOps (Finance and Operation), utilizing expertise in debugging and problem-solving techniques to manage issues effectively.
- Maintain and manage D365 FinOps environments, ensuring their stability, reliability, and performance.
- Utilize Life Cycle Services (LCS) to diagnose and troubleshoot issues, leveraging LCS tools effectively for system diagnostics.
- Experience in working with Azure Logic Apps and integrating them with D365FO operations when necessary.
- Understand and resolve issues related to performance, configuration, or D365FO operations, ensuring minimal downtime and loss of productivity.
- Utilize debugging tools like trace parser and KSQL effectively to identify and rectify technical issues related to D365FO operations.
- Proactively monitor the D365FO environment and processes, ensuring system efficiency and identifying patterns that could lead to potential issues.
- Act as a technical point of contact for internal stakeholders, providing consistent updates regarding bug fixes, technical difficulties, and general queries.
Requirements
Qualifications and Skills:
- Minimum 3-7 years of experience working with Dynamics 365 FinOps in a support or development role.
- Solid understanding of Azure Logic Apps, LCS diagnostics, and other related technologies.
- Proven experience in bug fixing, issue tracing, and using debug tools like trace parser and KSQL.
- Excellent problem-solving skills with a strong technical mindset.
- Ability to work under pressure and manage multiple tasks.
- Excellent verbal and written communication skills.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
About the Company
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.