Job description / Role
Purpose of the job
Managing the functional capabilities team responsible for the training activities within Orange Egypt.
Duties and responsibilities
- Manage training academies and plans for all departments; this includes running training needs analysis, reviewing & updating academies design, selecting and managing suppliers, setting plans & schedules and evaluating and reporting results.
- Manage & monitor customer interface induction plans.
- Manage products, services & systems training and avail the required resources.
- Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best.
- Define the different learning tools that could be used within each learning track.
- Work with vendors to offer courses/solutions based upon the needs identified.
- Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement.
- Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines & policies, concept document, albums, forums, worldwide conferences and seminars).
- Track the training budget for the concerned departments and monitor training expenditures.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Issue progress reports to management.
- Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred.
- Manage COPC certification from the training perspective & regular processes/inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements
- Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge/skill gaps.
- Provide required coaching, support & development for direct repartees and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development.
- Manage Orange Egypt's E-learning platform as well as all digital learning operations within the organization.
Requirements
Job specification
Education
- Bachelors degree in Telecom /communications engineering or Business Informatics
- Certificate/Diploma in HR or training is preferred; or previous Training.
Experience
- Minimum 8 years of experience, 5 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)
Skills and abilities
- Fluent English both spoken and written.
- Excellent computer working skills.
- Good internet searching and presentation skills.
- Flexible and able to learn and apply new knowledge.
- Result oriented with an ability to meet tight deadlines.
- Very strong communication skills and able to work within a team.
- Planning and organizing skills.
- Customer and quality oriented.
- Creative thinking and analytical skills.
- Strong strategic orientation
- Excellent Leadership and coaching skills
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.