Director of Rooms

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

What you'll do

- Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Services, Housekeeping and Laundry.
- Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
- Continuously evaluate performance of each Rooms Division and taking corrective actions when necessary.
- Establish and champion SLS specific Standard Operating Procedures (SOP's) for the Rooms Division.
- Attend, lead, and participate in various hotel and departmental meetings.
- Conducts interviews for all corresponding departments.
- With Executive Committee, determine strategy, training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.
- Facilitate the training and development for Rooms Division team to the SLS and Ennismore standards and style.
- Monitor and review guest comments and feedback to identify areas for improvement.
- Respond directly to guests as necessary.
- In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.
- Participates in Fire Safety and Loss Prevention programs.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

Requirements

Qualifications

- Previous Rooms Division leadership experience in luxury hotel required
- Comprehensive knowledge of Front Office and Housekeeping operations, policies, and procedures
- Proven ability to effectively lead, motivate, coach, and develop your team
- Strong guest service orientation and training skills background
- Self-motivated, with the ability to make effective decisions
- Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.