Sales Manager

Job description / Role

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

- Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
- Maximize occupancy and average rate of hotel through creative and selective selling.
- Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
- Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
- Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
- Pursue new market segments to secure sales and prepare proposals for consideration
- Be totally familiar with hotel products, rates, and promotions at all times.
- Prospect new customers and manage/develop existing ones with effective multi-department selling.
- Provide ongoing market intelligence by monitoring business sources and segments.
- Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
- Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
- Represent hotel at functions and other related events as directed.
- Positively communicate the hotel image to existing and potential customer at all times.
- Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
- Report on trends in the industry and local markets.
- Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
- Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
- Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
- Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated and approved prior to offer with the hotel's management.
- Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
- Ensure that targets set by the hotel are met consistently.
- Thoroughly familiarizes oneself with the Hotel's emergency procedures and is in a state of preparedness for any emergency which may occur.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.

Requirements

Qualifications

- Minimum of 2 years in a similar capacity with proven records.
- Preferably Arabic Speaker.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Strong interpersonal and problem solving abilities.
- Excellent written and verbal communication skills.

Additional Information

- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.